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FAQ
FAQ - All your questions
Shipping
When will I receive my order?
The processing of your order, the manufacturing and the delivery requires our teams a delay of 3 to 5 working days (from Monday to Friday). We do everything possible to ensure that you receive your order as quickly as possible.
How much does delivery cost?
Shipping costs are automatically calculated on the site and the customer is informed of the amount before validating the order.
Can I modify my order?
It is possible to modify your order while it is being processed. Once you have received a shipment confirmation, the order is then handed over to our delivery service provider and we no longer have the power to change it.
Payment
What payment methods do you accept?
We support stripe and paypal payment, if you need additional payment methods, please contact us.
Is 4WIS an American company?
4WIS is based in Colorado U,S, But we ship worldwide.
Can I use JCB credit card to check out?
Yes, JCB credit card can be used for online payment in Japan only.
Returns
I would like to return an item.
Since your order is a custom product, we are only able to accept a return if there is a proven defect in the product.
However, if your product has a manufacturing defect of any kind, please send us a photo of the product in question to [email protected]
Do you provide return label?
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
For US orders, if you would like to return your item for exchange, please contact us within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide you with a return label.
Can I return my product for a refund?
Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
